Customer success through delivery and service is critical to customer retention, upsell, cross-sell. Yet, too often teams fail to effectively manage accounts and customer relationships with an eye toward capturing customer value. Revenue growth requires adoption of best practices in account management and the use of enabling technology. Account teams can manage account relationships for maximum retention, up-sell and cross-sell.
- Deliver Results: Ensure quality and timely delivery of products and services with process consistency.
- Service Relationships: Tier customers on current and potential value and orchestrate relationships to retain, expand, cross-sell and up-sell.
- Delight People: Build personal relationships and transform customers into advocates for your brand.