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Consider Revenue Architecture When Selecting Your Tech Stack

Face it, buyers don’t care whether they are interacting with your marketing or your sales organization, they follow their buying process – often in an unstructured and unpredictable way. They self-sell on the web,  research with influencers, and engage 1:1 with salespeople.   An effective buyer experience across a dynamic buyer’s lifecycle requires that your revenue architecture is designed with a coordinated closed-loop process supported by an integrated technology stack.

We read a lot about Martech and SalesTech stacks. This is understandable because marketing and sales teams have traditionally pursued distinct missions with different needs. Yet if your marketing, sales, and service “front office”  needs to be more integrated to support dynamic buyer pathways, you might need to re-think your technology stack.  An integrated revenue process supported by integrated revenue technology helps deliver a single view of the customer and becomes more responsive and relevant as your buyers jig and jag along their dynamic buying processes.

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If your company were a living creature, Sales and Marketing would be two specialized vital organs that need to work together to sustain and grow your business. Lack of communication or coordination in these essential areas can hinder your company’s growth or even cause it to wither. To work effectively they need an integrated and streamlined process to keep your company healthy.

Closed Loop Marketing Architecture™

At Revenue Architects, we’ve developed a Closed Loop Marketing Architecture™ to provide a blueprint for revenue marketing and aligning marketing and sales. It’s a continuous process that delivers tailored omni-channel experiences that engage customers and drive conversions. By ‘closing the loop’, sales and marketing align around the end-to-end customer lifecycle and campaigns are measured for total revenue impact.

This blueprint enables businesses to refine their marketing strategies based on data that is managed and analyzed to provide much needed insights into your prospects and the customer lifecycle.  Many businesses perform these same tasks internally with various teams, or pay for multiple services — like e-blast platforms, CRMs, lead tracking, etc. — but often these methods, which don’t ‘close the loop’, waste valuable resources and lead to incomplete or ineffective results.

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It’s the middle of Q4 and the end of the year is fast-approaching. For many, it is a time to slow down from work and spend time with family. For sales people, it’s can be a frantic time, as many B2B companies must close sales opportunities to achieve revenue goals.

So, what can the marketing team do to help the sales team and ring in the New Year on a positive note? Here are a few tips to align marketing and sales and help ease the December frenzy and drive some upward momentum into the New Year.

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Marketing Automation has been around since the 1990s. Back then, the focus was on automating email marketing— managing the development and delivery of emails to target lists at scheduled times. Over the decades, software developers expanded the capabilities of Marketing Automation to meet the requirements of a variety of marketing functions and users.

Today, Marketing Automation refers to a broad range software technology for marketing and it is an important element of closed loop marketing. Its evolution has raised many questions about what it is, what it does, and whom it benefits.

Corporations with complex, high-consideration sales are often accused of Complex Sales Campaign Designfocusing on the short-term, which is inevitably reflected in their demand generation or campaign strategy. This generally means that marketing and sales are not aligned and operating to some degree as silos.  With short-term horizons, the campaign communications focus tends to be on sales driven, tactical programs designed to seek out “hot leads”.

In the highly competitive, complex B2B sales world with longer sales cycles, this is not fully sustainable.  There is a typically a sales team or committees of savvy buyers A short term focus may eke out some leads, but what about the other leads who may with some nurturing turn out to be qualified opportunities — but not yet “sales-ready.” The modern buyer knows your product or service from what is readily available on the web and related sources and will be considering any number of options before making a decision.

Studies show that 50% of leads are qualified but aren’t immediately ready to buy something from you [Source: Gleanster Research]With lead nurturing however, you can bring those leads through your sales funnel and garner 4-10 times the response rate compared to a regular email blast while doing it [Source: SilverPop/DemandGen Report].

So where do you start?

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