Revenue Programs

10 Questions for Your B2B Sales Campaign

Designing and launching a B2B sales campaign is a continuous activity for B2B sales and marketing teams. To illustrate this, we developed a Closed-Loop Marketing Architecture that describes the continuous campaign process. Data insights help determine the new customer messaging and personalized interactions resulting in better sales conversions.  The process tightly aligns marketing and sales teams to orchestrate buyer engagement at each stage and maximize lead conversions and ultimately revenue impact. Data and insights from past campaigns drive new segmentation and new messaging, spawning new campaigns.

A campaign involves the design, launch and optimization of experiences across multiple channels. It will engage customers and prospects at each stage of the buying lifecycle. So what are the elements in an effective B2B campaign design? These 10 questions can help cover the bases for your next B2B sales campaign. 

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Chief Revenue Officer Role Description

What we do as a firm is highly consistent with the role of “Chief Revenue Officer” (CRO). Over the last 10 years, the CRO role has emerged as a critical hire. Companies recognize the need for a single revenue focus and an integrated approach to marketing and sales which is embodied in the CRO role. The CRO combines traditional responsibilities of the VP of Sales and the Chief Marketing Officer. This member of the senior team oversees the entire revenue value chain and is responsible for the firm’s go-to-market strategies and revenue performance.

If you are recruiting for the CRO position, we recommend that the Chief Revenue Officer role description / job description should be organized around three layers of a Revenue Architecture. These are:

Revenue Strategy: Align revenue architecture with business architecture and differentiate go-to-market strategies.
Revenue Systems: Define sales and marketing processes, integrate technologies, and engage teams.
Revenue Programs: Engage the market and acquire customers with inbound and outbound marketing and sales programs.

How to Set up a Lead Nurture Program

You have implemented marketing automation and you are generating some inbound leads. Great!  You have uploaded a database of contacts and these represent even more potential ‘leads’ (in the system). Now you need to manage all these leads. How do you convert them into subscribers and real sales leads?

lead-nurture

Of course, only a handful of leads are likely to become MQLs – Marketing Qualified Leads ready for sales engagement. Also, sales will likely want to send some MQLs back to marketing for more nurture. You need an approach to manage all the leads and contacts in your marketing database and start to nurture them into sales ready MQLs.

How do you set up a lead nurture program to generate more MQLs?

The answer is simple segmentation. Tackle this in three simple steps:

 

1. Define your buyer personas. Start with a few (3-4 perhaps) and build from there if needed. Personas could represent your typical economic buyer, technical buyer, business decision maker and influencer.  Focus on personas that would likely value different types of content and messaging from you at a different cadence. Some marketing automation solutions will automatically generate lists based on the persona and corresponding drop down self-selection fields that new prospects can complete to self select one of these persona segments.

 

2. Define your custom fields. This is an important step to ensure the database has the parameters you need based on your specific business. Of course, the more data fields you track, the greater the segmentation options, but the harder it is to maintain and complete profiles for each contact.  Data fields (custom and standard) may include things like business function, industry segment, personal contact status, interest areas, client status, partner, analyst, consultant, etc. You can also use existing analytics, like behaviors (interests) and lifecycle stage to help further create target segments and lists. All these existing and custom fields will allow you to build highly targeted lists for nurture campaigns and sales focus.

 

3. Build a matrix of segments to nurture campaigns. Now you can create a set of segments using the personas and appropriate custom fields. These segments can each receive different engagement campaigns. Campaigns can be set up along the customer journey;  for example awareness stage, consideration stage and decision stage campaigns. Another campaign archetype could be general company news and updates. Build your matrix to define which segments gets which campaigns and agree this with the sales team.

 

Now that you have the database set with personas and custom fields, you can run queries and build targeted lists for specific sales / marketing campaigns and follow-up. Of course, the process between marketing and sales must be highly collaborative. You can answer a range of queries that may trigger a targeted campaign or sales prospecting follow-up, e.g.:

  • Who has visited the site and registered in the last 2 weeks ?
  • What people that we know, have we not reached out to in the last 8 weeks ?
  • Who made an initial visit to our site and returned n times to download what?
  • Who do we know at XXX Company?
  • How many [sector] contacts visited/registered/ and downloaded the Infographic or eBook?
  • Who has responded to our initial message?
  • How many contacts do we have in Segment A?
  • Who visited our site and registered – but we have not followed up with?

Contact us know if you want to discuss nurture strategies in greater detail.

 

Revenue Architecture

Do you have a Revenue Growth Plan, A Revenue Architecture?

A Revenue Architecture is a process for accelerating revenue growth.

Rev-en-ue noun:  the return or yield from any kind of property, patent, service, etc.; income. Ar-chi-tec-ture noun: the process and product of planning, design and construction. “Revenue Architecture” is the process and product of planning, designing and constructing the capabilities for sustainable revenue performance.  A  Revenue Architecture helps businesses of any size align marketing and sales and engage the market to generate demand and convert sales.  

There are three dimensions of a Revenue Architecture:
Revenue Architecture

  1. Strategy:  Defining the innovative strategies and prioritized initiatives that will help you differentiate in the market.
  2. Systems: The integrated platform of brand, channels, people, process and technology forming your revenue engine.
  3. Programs: Creative and predictive marketing and sales campaigns that engage audience, drive demand and convert sales.

A world class Revenue Architecture is defined by leading practices across 30 dimensions. We developed a diagnostic tool called Revenue Grader to help business owners and revenue leaders sell-assess their capabilities and prioritize focus.

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Align Marketing and Sales to End 2015 Strong

It’s the middle of Q4 and the end of the year is fast-approaching. For many, it is a time to slow down from work and spend time with family. For sales people, it’s can be a frantic time, as many B2B companies must close sales opportunities to achieve revenue goals.

So, what can the marketing team do to help the sales team and ring in the New Year on a positive note? Here are a few tips to align marketing and sales and help ease the December frenzy and drive some upward momentum into the New Year.

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Complex Sales Campaign Design

Complex Sales Campaign Design with Closed Loop Marketing

Corporations with complex, high-consideration sales are often accused of Complex Sales Campaign Designfocusing on the short-term, which is inevitably reflected in their demand generation or campaign strategy. This generally means that marketing and sales are not aligned and operating to some degree as silos.  With short-term horizons, the campaign communications focus tends to be on sales driven, tactical programs designed to seek out “hot leads”.

In the highly competitive, complex B2B sales world with longer sales cycles, this is not fully sustainable.  There is a typically a sales team or committees of savvy buyers A short term focus may eke out some leads, but what about the other leads who may with some nurturing turn out to be qualified opportunities — but not yet “sales-ready.” The modern buyer knows your product or service from what is readily available on the web and related sources and will be considering any number of options before making a decision.

Studies show that 50% of leads are qualified but aren’t immediately ready to buy something from you [Source: Gleanster Research]With lead nurturing however, you can bring those leads through your sales funnel and garner 4-10 times the response rate compared to a regular email blast while doing it [Source: SilverPop/DemandGen Report].

So where do you start?

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Revenue Programs

Revenue Architecture for Closed Loop Marketing and Sales

Sales Qualification Tools using FACT instead of BANT and SCOTSMAN

One of our more popular posts is about SCOTSMAN and BANT sales qualification tools. We have written a few articles and shared an eBook about collaborative qualification and how to select and apply the right sales qualification tools  – including SCOTSMAN and BANT. These tools are quite familiar to teams that are focused on considered sales.  Yet, we see some challenges:

  • As clients are self-selling on websites, they will pre-qualify (assuming they find buying content on the website). This changes the role of sales-led qualification.
  • BANT is a proven model, but  the focus is on qualification from the seller perspective, it works better to qualify OUT the opportunity rather than qualify IN the opportunity.  It does not help build a collaborative relationship with the client.
  • SCOTSMAN is another great model as it offers a  nuanced approach, but it is hard to remember each of the elements in the mnemonic on the fly. Sales reps may need to pull out a cheat sheet which can be difficult in the heat of the moment.

See our other post on BANT and Scotsman to learn more.

So what is the right approach to sales qualification?

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Linkedin Cloud

Smarter LinkedIn Marketing for Financial Advisors

HNWI on LinkedIn

Source: Join the Dots

LinkedIn is the most used and most trusted social media platform that high net worth investors (HNWIs) tap to research financial decisions, according to a 2014 survey of HNWIs by Join the Dots. And they are using it across all investable asset ranges.

HNWI tapping LinkedIn Financial Content

Source: Join the Dots

 

 

 

These HNWIs are tapping various forms of content to inform the financial decision journey, according Join the Dots research.  Those who use it for both discovery and consideration are driven to action.

 

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