Pivot to the NEW NORMAL – Accelerate Revenue with Tech-savvy Sales Talent and Tools

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Do you have a focused SALES business recovery plan?  Does it allow for current year goal achievement post-crisis? 

Most businesses have a business continuity and resiliency plan that allows for continued operation in the event of an unforeseen circumstance, but most businesses do not have a revenue recovery plan!  The pandemic crisis has forced new ways of working and impaired business performance, but companies must anticipate coming out of the crisis and being  prepared for the new environment. This is the time to take advantage of the crisis by examining and addressing ineffective and unproductive elements of your revenue architecture including systems and talent.

An informal survey of CXO’s conducted by Revenue Architects over the last 6 weeks indicates that sales and marketing organizations are functioning differently through the uncharted waters of the COVID-19 pandemic.  The results confirmed that 90% have been materially impacted. 

  • 60% of participants stated that they have or plan to layoff/furlough part or all of their sales and marketing teams
  • 50% stated they do not have a formal recovery plan to return to Pre Covid-19 performance.
  • 100% stated that working remotely had a positive impact on their productivity while also representing new management challenges
  • 80% indicated that it was harder to bring some staff given the reverse incentives of government programs.

Conducting business under current constraints with social distancing, remote working and the reduction of capital expenditures is a new challenge. It can be harder to sell if you are not in front of the client. Yet even before the pandemic the skills and profile of sales superstars were changing. And the B2B buyer, already digital savvy, was becoming more educated and self-sufficient using online resources to self-sell. 

“If you give me a techno-savvy, Internet-friendly, google ranked, instant responding, collaborating, differentiated, social media savvy, value-driven, a value-based messaging, salesperson who uses the voice of the customer testimonials and is interested in how the customer profits…then, I will give you sales results”.  

 

But how do we infuse these talents and skills along with sales best practices into our selling team and drive sales, take market share, and position for the upcoming market expansion?

Now is the time to pivot to the new normal – and accelerate revenue with tech-savvy sales talent and tools.

 

Here are three steps you can take now.

  1. Build Talent for the New Environment

    • The post-COVID profile for an effective sales rep is different.
      • More credentials
      • More responsive
    • Profile your high performing “tech-savvy” business developer 
      • Attributes: social-seller, value-driven, analytical, process-oriented, emotional intelligence, customer-centric, adaptable to changing sales environment, agility with tech enablement systems, devices, and tools)
    • Focus on talent acquisition (and manage non-performing resources)
      • Discover, acquire, and retain talent with the AI-powered talent intelligence platforms
  1. Go all-in on Digital Sales Enablement

    • Digitally-enable your sales and marketing teams, build resources and applications to enable marketing and sales each stage of the funnel
    • Audit current technology and architect/deploy a modern tech stack including:
      • CRM / Sales Automation
      • Marketing Automation
      • Customer Data Platform
      • Responsive communications platforms including video, email, social, chat, and 1-1 ‘SmartMail’
      • Collaboration tools
      • Calendar scheduling with automatic reminders
      • AI tools and data insights (e.g., predictive analytics, intent data)
      • Data append/enhancement solution

Don’t let your business suffer long term due to pandemic. In fact, use this time to position for breakout performance. 

>>Schedule a complimentary consultation with me to discuss ways you can pivot to the new normal and position for accelerated, predictable and sustainable revenue growth. 

Financial Advisors: Define Ideal Clients and Market Segments

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Market Success

This post is updated. It was originally published in 2017.

 

Independent Advisors need a strategy-led, systematic growth program.

We recently published the Financial Advisor SMART BOOK™, 2020 Edition.  This latest edition has been updated and outlines the Revenue Architecture Methodology that financial advisors can use to add greater structure and predictability in their revenue engine. We introduce nine steps and advisor-specific marketing and sales strategies that are helping advisors capture client value.

The comprehensive guide helps independent financial advisors build a strategy-led, systematic growth program with 9 proven strategies. The goal is to help advisors:

  • Increase Volume: Generate More Visits & Inquiries
  • Increase Client Value: Get Better Qualified Inquiries
  • Increase Velocity: Increase your Conversion Rate
  • Increase AUM and Revenue: Optimize Engagement for AUM growth and Revenue Impact.

Having a vision and game plan for growth is important for financial advisors to thrive in a challenging marketplace. The Smart Book™ outlines how you can achieve more predictable and sustainable revenue growth by establishing a Revenue Architecture that fits your firm. The key is to commit to a systematic sales and marketing process by following the 9 proven strategies to guide your approach.

[Strategy 1 of 9] Markets & Buyers – Define Ideal Clients and Market Segments 

This may seem obvious, but we are surprised how many advisors we work with have not done a marketplace assessment, defined segments, and personas.

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Chief Revenue Officer Role Description

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Chief Revenue Officer

The CRO is Responsible for Predictable and Sustainable Revenue Growth

This post is updated. It was originally published in July 2016

Today, companies recognize the need for a company-wide revenue focus and a more integrated approach across marketing and sales. The CRO oversees the traditional responsibilities of the VP of Sales and the Chief Marketing Officer and is a member of the senior team overseeing go-to-market strategy and execution. The CRO is  responsible for aligning company resources, defining differentiated go-to-market strategies and delivering on the company’s revenue performance goals.

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Professional Selling with LinkedIn

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Professional selling is senior selling. It may be a seller-doer model, as in consulting, or an expert-driven sales model for high value products and services. Professional selling is not about directing a junior team of salespeople, it is about senior people doing the selling – establishing their personal brand, actively building a network and engaging both existing relationships and new prospects with thought leadership and insights.

Clearly, LinkedIn is an established resource for professional sales. It helps senior professionals find and engage with specific prospective clients or buyers with personal 1:1 interaction, establish professional credibility and share content and resources to nurture and develop prospects. It also offers paid options to build awareness and encourage lead conversions.

So how can senior professionals take advantage of LinkedIn? You can simplify it with three steps (and a few sub-steps). 1. Develop a strategy, 2. Establish the systems you need, 3. Execute your program(s).

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Have Something to Say, and Say it Well

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Persuasive Communications

Persuasive Communications Enhances Sales and Marketing 

Persuasive Communications helps you deliver your message and deliver it in a logical and persuasive way. It is a buyer-centric approach to communicating. I use what I believe is a very useful framework  for communicating and persuasive arguments.

At Revenue Architects, we often ask each other, “What is your S-C-Q-A? ”.

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10-Stage Integrated Marketing and Sales Process

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Structured or Unstructured Process?

Some businesses need a highly structured sales process that dictates specific activities sales reps need to execute.  These might include things like a discover call, a demo, a pricing meeting, proposal, signature meeting, etc. Often a structured process is needed for more junior sales reps and where the volume of sales activity is high and the dollar value of the sale is low.

For complex sales cycles and when selling professional services, sales teams do not need a highly structured process. For these teams, a stage-based marketing and sales process works better.  In each stage, there are a range of activities, strategies and tactics teams will use to engage the buyer and DMU (decision making unit) across the buyer’s lifecycle.

Buyers Don’t Care if it is Marketing or Sales

The buyer wants a simple and clean buying process. They don’t care if they are engaging with your marketing a sales team. They are simply following their buying process – often in an unstructured and unpredictable way.  The typical stages of the buyer process are:

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Revenue Growth Architecture

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Accelerated, predictable and sustainable revenue growth requires alignment around an architecture for marketing and sales and a commitment from the senior team.

Coordination for buyer engagement across the full-funnel is vital.  A realistic evaluation of capabilities and alignment on revenue strategies is the first step in building a revenue organization to capture customer value and for rationalizing equity and debt investments.

We are working with a $10M B2B tech company that is looking to get to the next level of accelerated, predictable and sustainable revenue growth.  The company has been in business for over 10 years, offering a variety of managed services, support services and applications to support IT Infrastructure requirements.  They have about 350 active clients that contribute to the companies ARR revenue base. The customer base is loyal with low attrition and there remains good demand for additional services resulting in a continuous pipeline for “up-sell”.

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Lorman Education: Using Digital and Social Media to Acquire and Expand Client Relationships

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Join us at our upcoming Lorman Education Services live webinar Using Digital and Social Media to Acquire and Expand Client Relationships on May 7 at 1 pm ET.

This educational webinar is tailored for financial advisors and professionals who would like to navigate the role of social media and digital marketing to grow your professional practice.

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